Ordering Information                                                                              

Our website is designed to make shopping as customer friendly as possible.  In order to shop simply select your items, view, then add to your basket.  You can view the items in your basket at any time during your shop by clicking on the shopping basket symbol. When you are ready to finalise your shopping, proceed to checkout. You will have an option to create an account or login as an existing customer.  Simply follow these steps to submit your order. 

Secure Shopping

Your transactions with us are covered by our security guarantee with Worldpay Internet payment system. Horses with Attitude do not have access to any of your card information and this cannot be accessed by any other 3rd party. 

Delivery Information

Once your order has been received we will endeavour to despatch this for delivery within 5 working days providing the items are in stock.  If the items are not in stock will we contact you by email or telephone to advise you of this. If you are ordering personalised items these many take slightly longer to despatch. Please advise us if you require your order before a certain time and we will make every effort to accommodate this.   Your parcel will be delivered to you by either Royal Mail or Courier.  Please check your parcel as soon as it arrives to ensure that it is correct and nothing is damaged.  If you do not have time to check your parcel when the delivery driver is there, please make sure that you sign 'unchecked' as this will ensure that any damages caused in transit will be covered by the relevant courier service. Please notify us within 2 working days if there is problem with your order. If your item is lost during transit, we will replace it. In order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your product.

Delivery Charges

Our post and packaging charges are as detailed below:                                         UK standard £3.50    Ireland £6.00  For customers wishing to order from overseas please contact us at sales@horseswithattitude.co.uk where we will calculate a shipping cost for you

Returns Policy

We operate a 30 day returns policy. Please notify Horses with Attitude within 7 days if you wish to return an item.  You can contact us on 01274 852139 or sales@horseswithattitude.co.uk

Faulty or defective items

If you wish to return an item because of an error on our part or it is defective, we will be happy to refund your costs in returning it to us in addition to replacing the item.  Faulty items must be returned unused and in the original packaging within 30 days of purchase providing Horses with Attitude have been notified.

Returns due to a change of mind

If you have purchased goods online and are a consumer (a private person buying for their own personal use) then you have the right to cancel your purchase at any time within 7 days of receipt of your goods. If you wish to cancel an order which you have not received, please telephone us on 91274 852139 or email sales@horseswithattitude.co.uk.  If you have received your goods and wish to cancel within 7 days please return them in an unused condition, complete, unopened and in a re-saleable condition.  We will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable).  

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Returned items lost in transit

We can not be held responsible for lost returned packages as you are responsible for returning the item to us.  We recommend sending the package by Special or Recorded delivery service. 

Horses with Attitude reserve the right to reject a return if any of the above conditions are not met or in the case of excessive returns.

Please return goods to: Horses with Attitude, Messy Mare House, 107 Hightown Road, Liversedge, West yorkshire, WF15 8DG

Refunds, exchanges and replacements

For items that are defective or faulty and returned to Horses with Attitude within 30 days, a refund, exchange or replacement will be processed within 7 days of receipt of the goods. Please note that for items returned not due to our error, the return shipping costs will be deducted from the refund. 

 

Customer Complaints

In the event of a complaint about Horses with Attitude we will endeavour to respond within 5 working days.  We will respond fairly and your complaint will be handled in confidence.  We welcome any customer comments as we are constantly striving to improve our service to you.  Please email your comments to sales@horseswithattitude.co.uk